Return Policy

At PlushDollToy.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we’re here to help.

Returns & Exchanges

We accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as when you received it.

How to Initiate a Return or Exchange

1. Contact our customer service team to request a return or exchange.
2. Once approved, you will receive instructions on how to proceed.
3. Pack the item securely in its original packaging and ship it back to us.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Custom or personalized products
• Items marked as final sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item).

For any questions regarding our return policy, please reach out to our customer service team. We appreciate your trust in PlushDollToy.com and are committed to providing you with the best shopping experience.